Privacy Policy

Information We Collect

We only collect what we need to give you an accurate quote, schedule the work, and follow up after the job. Specifically:

• Name. So we know who we’re talking to and whose property we’re showing up at.
• Phone number. So we can call or text you about your estimate, scheduling, and the day-of arrival window.
• Email address. Optional — used to send written estimates, invoices, and (only if you opt in) occasional follow-ups or seasonal reminders.
• Service address. The location where the work needs to be done. We use this to confirm we serve your county, route the crew, and prep the right equipment for the site.
• Job details. Photos, descriptions of the stump or yard area, and any notes you share about access, irrigation, utilities, or pets. This helps us quote accurately and avoid surprises.
• Payment information. If you pay by card, we collect billing details to process the transaction. We do not store full card numbers on our servers — payments are processed through a PCI-compliant third-party processor.
• IP address and device information. Like most websites, our site automatically logs your IP address, browser type, device type, referring page, and time of visit. This is standard web traffic data.
• Cookies and similar technologies. Our site uses cookies to remember preferences, measure traffic, and (if applicable) deliver relevant ads. See the Cookies section below.

We do not collect Social Security numbers, driver’s license numbers, financial account numbers, health information, or any other sensitive personal data. If a job somehow required that level of information (it shouldn’t), we would explain why before asking.

How We Use Your Information

The information you give us is used for the following purposes, and nothing else:

• Providing estimates. Reviewing your job details, calling or visiting the site, and sending you a written quote.
• Scheduling work. Confirming dates, sending arrival-window updates, and reaching out if weather or another job forces a reschedule.
• Performing the job. Equipping the crew with the right machines, the right address, and any access or safety notes.
• Invoicing and payment. Sending invoices, processing payments, and keeping records for tax and warranty purposes.
• Follow-up after the job. Checking in on warranty items (sod establishment, grinding settling), responding to questions, and asking for an honest review if you’re happy with the work.
• Marketing — only if you opt in. If you give us permission, we may occasionally send seasonal reminders (storm-season prep, sod-watering tips) or notices about service area expansion. You can opt out at any time by replying STOP to a text or clicking unsubscribe in any email. We do not sign you up for marketing without consent.
• Improving our website. Aggregated traffic data helps us see which pages are useful and which need work. This data is not personally identifiable.
• Legal and safety reasons. Defending against fraud, complying with valid legal requests, and protecting the safety of our crew, customers, or the public.

How We Share Your Information

We do not sell, rent, or trade your personal information. Period.

We share information only in these limited situations:

• With subcontractors when needed for a job. If we bring in a sod supplier, a hauling partner, or a specialty crew to complete part of your project, we share only the information they need to do their part — typically your name, address, and the relevant job details. They are required to use that information only for the job.
• With service providers who run our business. Our payment processor, our website host, our scheduling and invoicing software, and (if you opted in) our email and text marketing tools. These providers are contractually limited to using your information to deliver their service to us.
• When required by law. We will share information if required by valid subpoena, court order, or other legal process — or if we genuinely believe sharing is necessary to investigate fraud, protect someone’s safety, or defend our legal rights.
• In a business transfer. If we ever sell, merge, or transfer the business, customer information is part of what would change hands — subject to the new owner honoring this privacy policy.

That’s the entire list. Your contact info is not on a sale block, an email-list broker, or a data marketplace.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your visit and measure how the site is being used. The categories:

• Essential cookies. Make the site work — remembering form entries while you’re filling them out, etc. These can’t be disabled without breaking parts of the site.
• Analytics cookies. We use Google Analytics to see how visitors find and use our site — which pages get traffic, where visitors come from, what devices they use. The data is aggregated and used to improve the site.
• Advertising pixels. We may use the Meta (Facebook) pixel and Google Ads conversion pixel to measure the performance of any ads we run and to occasionally show relevant ads to people who visited our site. These pixels can be blocked at the browser level or via your Meta and Google ad-preference settings.

Most browsers let you block or delete cookies. Doing so won’t break the site for browsing, but contact forms or other interactive features may behave differently.

Your Rights

You have the following rights regarding the information we hold about you:

• Request a copy. You can ask us what information we have on file for you. We’ll send you a plain-English summary within 30 days.
• Request correction. If anything we have is wrong (misspelled name, wrong phone number), tell us and we’ll fix it.
• Request deletion. You can ask us to delete your information from our records. We will, except for the minimum we have to keep for legal, tax, or warranty reasons (for example, an invoice from a completed job we still need to retain for tax records).
• Opt out of marketing. Reply STOP to any marketing text. Click unsubscribe in any marketing email. We act on opt-out requests within a few business days. (Operational messages about an active job — arrival windows, scheduling, invoices — are not marketing and continue regardless.)
• Withdraw consent. If you previously opted in to marketing, you can withdraw consent at any time using the methods above.

To exercise any of these rights, contact us using the information at the bottom of this page.

Children

Our services are for property owners, not children. Our website is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time — usually to reflect new tools, new regulations, or clearer language. The “Last updated” date at the top of this page will always show the current version. Material changes (anything that meaningfully changes how we collect or use your information) will be highlighted at the top of the page for at least 30 days.

Your continued use of our website or services after a change means you accept the updated policy. If you don’t, contact us and we’ll work it out.